Standard Terms of Business
1. General
These terms and conditions apply to any delivery of goods, services and agreements from GrowDesign A/S (hereinafter referred to as "GD"). The terms and conditions are always prior to any purchase conditions of the customer, unless otherwise specifically agreed in the quotation, order confirmation or contract prepared by GD.
GD offers are valid for a period of 10 working days from the date of the offer, unless otherwise expressly stated in writing
2. prices and payment
All prices stated on the GD webshop, via offers or agreements entered into, are stated in Danish kroner excluding VAT, packaging and shipping, unless otherwise expressly stated.
Invoices are sent by email in PDF format. Payment must be made to the bank account provided.
Unless otherwise stated, payment terms are net 14 days.
GD performs ongoing credit assessments of debtors and may change payment terms on this basis without notice.
If payment has not been made by the due date, the customer will be charged 2% in interest on the overdue amount per month or part thereof. In addition, GD is entitled to charge a fee of DKK 250 when a demand has been made.
GD makes reservations for misprints, delivery failures, discontinued goods and force majeure, see point 5.
3. Purchase
3.1 Agreement
An agreement to purchase physical goods from GD is only concluded when the customer has received an order confirmation, written accepted offer or other documentation as acceptance of the purchase agreement.
3.2 Cancellation of orders
An order, with delivery from stock, can be canceled until 7 days before delivery takes place.
In the case of purchases of goods outside the standard range or which are otherwise considered to be procured goods, the order cannot be canceled.
3.3 Delivery, shipping and freight
Delivery is always ex stock, unless otherwise agreed.
The delivery date is stated in the order confirmation or a separate email sent to the customer.
Delivery dates for stock items or items not in stock are indicative and cannot be guaranteed.
All shipments are delivered by an external distributor. Upon delivery of the goods, the responsibility and risk for the goods is transferred to the customer in connection with the delivery. In case of unsuccessful delivery, a fee will be charged according to time spent, but min. 300 kr.
It is possible to pick up goods at GD's warehouse, but only after prior agreement with GD.
The freight price is not added to the order until packing, as the freight price is based on dimensions, weight, volume and delivery location.
For procured goods, including container goods, we reserve the right to adjust the price based on changes in the freight price.
4. complaints
4.1 Product
Check your goods as soon as possible after receipt. Complaints must be reported to GD no later than 2 business days after receipt of the goods.
4.2 Ownership
Title shall not pass to the customer until full payment for the goods has been made.
4.3 Right of exchange and return
Exchange and return of goods can only take place after prior agreement with GD. Freight costs in connection with any exchange/return of goods are at the buyer's expense unless otherwise agreed.
5. Force majeure and reservations
GD makes reservations for force majeure, including energy shortages, local and general strikes/blockades, stoppage of water supply, natural disasters, fire, explosion, bans or orders issued by public authorities, epidemics, pandemics, disruptions in the public infrastructure (connections, IT etc.) and lockout.
6. Jurisdiction
Disputes or claims arising from contracts entered into with GD shall be settled by the Court in Kolding.
7. Confidentiality
Documents sent from GD may not be forwarded or shared with third parties without the consent of GD.
8. Complaint
A complaint about a product or service purchased from GD can be submitted to the Danish Competition and Consumer Authority's Center for Complaint Resolution, Carl Jacobsens Vej 35, 2500 Valby. You can complain to the Complaints Resolution Center via www.forbrug.dk. The European Commission's online complaint portal can also be used when filing a complaint. This is particularly relevant if you are a consumer residing in another EU country. Complaints are filed here - https://ec.europa.eu/odr. When filing a complaint, you must provide our email address: info@growdesign.dk