Standard Terms of Business

1. General

These terms and conditions apply to any delivery of goods, services and agreements from GrowDesign A/S (hereinafter referred to as “GD”). The terms and conditions always take precedence over any purchasing terms and conditions of the customer, unless otherwise specifically agreed in a quotation, order confirmation or contract drawn up by GD.

Quotations from GD are valid for a period of 10 working days from the date of the quotation, unless otherwise expressly stated in writing.

2. Prices and payment

All prices stated on the GD webshop, via offers or agreements entered into, are stated in Danish kroner excluding VAT, packaging, and shipping, unless otherwise expressly stated.

Invoices are sent by email in PDF format. Payment must be made to the specified bank account.

Unless otherwise stated, payment terms are net 14 days.

GD regularly assesses the creditworthiness of debtors and may, on this basis, change payment terms without notice.

If payment has not been made by the due date, the customer will be charged 2% interest on the amount due per month or part thereof. In addition, GD is entitled, once a demand for payment has been issued, to charge a fee of DKK 250.

GD reserves the right to correct printing errors, delivery failures, discontinued items, and force majeure, cf. section 5.

3. Purchases

3.1 Agreement

An agreement on the purchase of physical goods from GD is not entered into until the customer has received an order confirmation, accepted a quotation in writing or other documentation as acceptance of the purchase agreement is available.

3.2 Cancellation of orders

An order with delivery from stock can be cancelled up to 7 days before delivery takes place. For purchases of goods outside the standard range or which are otherwise considered to be special order goods, the order cannot be cancelled.

If the purchase involves goods outside the standard range or goods that are otherwise considered to be special order items, the order cannot be canceled.

3.3 Delivery, shipping and freight

Delivery is always ex warehouse, unless otherwise agreed.

Delivery is always from stock, unless otherwise agreed.

Delivery dates for goods that need to be procured or goods that are not in stock are indicative and cannot be guaranteed.

All shipments are delivered by an external distributor. Upon delivery of the goods, responsibility and risk for the goods are transferred to the customer. In the event of unsuccessful delivery, a fee will be charged based on the time spent, with a minimum charge of DKK 300.

It is possible to collect goods from GD’s warehouse yourself, but only by prior agreement with GD.

The shipping cost is added to the order when it’s packed, and it’s based on the size, weight, volume, and delivery location.

For procured goods, including container goods, we reserve the right to adjust the price based on changes in freight rates.

4. Complaints

4.1 Goods

Check your goods as soon as possible after receipt. Complaints must be reported to GD no later than 2 working days after receipt of the goods.

4.2 Ownership

Ownership shall not pass to the customer until full payment for the goods has been made.

4.3 Right of exchange and return

Exchanges and returns of goods can only be made by prior agreement with GD. Freight costs in connection with any exchange/return of goods are at the buyer’s expense, unless otherwise agreed.

5. Force majeure and reservations

GD makes reservations for force majeure, including energy shortages, local and general strikes/blockades, stoppage of water supply, natural disasters, fire, explosion, bans or orders issued by public authorities, epidemics, pandemics, disruptions to public infrastructure (connections, IT, etc.) and lockouts.

6. Venue

Disputes or claims arising from contracts entered with GD shall be settled by the Court of Kolding.

7. Confidentiality

Documents sent by GD may not be communicated to, or shared with, third parties without the consent of GD.

8. Complaints

A complaint about a product or service purchased from GD can be submitted to the Danish Competition and Consumer Authority’s Centre for Complaint Resolution, Carl Jacobsens Vej 35, 2500 Valby, Denmark. A complaint can be lodged with the Centre for Complaint Resolution via www.forbrug.dk. The European Commission’s online complaint portal can also be used when filing a complaint. This is particularly relevant for consumers residing in another EU country. Complaints can be submitted here – https://ec.europa.eu/odr. When submitting a complaint, please state our email address.